Yes, some developers use Discord to provide technical/product support - this is where the “Yes please search our chat archive for answers to your question. it will certainly remain up forever and not get deleted when the shareholders realize it’s not profitable” comes from. It’s honestly really annoying, since I don’t really want to add yet another Discord server to my existing clutter just to get an answer that may not even be there.

I really only like using Discord as a parallel community, like the Discord guild for Beehaw or the ones I used to be on which were associated with other forums/subreddits/etc. Making it a privileged channel for getting important announcements, support, or other information feels like stretching it beyond what it’s good for, on top of the fact that it’s still corporate and stuff could (and does) happen to it without user input.