Its software for a very specific widget that is still sold internationally from a vendor. Ppl could theoretically buy it directly from the vendor but we want to keep the premium i guess. once a year we get into problems with the widget and no one seems to know how it works. Like how? We sell hundreds a year. In fact it is so problematic we tell people to have the vendor service it than having our team do it. What a joke. Feels like massive bs that gets swept under rug every time.