Ultimately tech is a tool to help automate and solve people’s problems. You want to get close to the people your solving problems for so you can get feedback and figure out how to do your job. Your organization may not do this for you. I spend a lot of time on forums listening to my users, and do a lot of extra testing to make sure I’m solving there problems and not making new ones.
I wish this were true! The problem with Linux is that it is constantly changing. I have been using it for 30 years and have built my own embedded distros from scratch. Yet every time I turn around there moving this setup file to another directory or changing out that language for a slightly incompatible newer version. Trying to configure and maintain a box is a constant battle.
Windows is the polar opposite. The ui may have some annoying changes but under the hood it is frustratingly stable, often remaining unchanged for 20+ years (even the bugs live forever). Users crave simplicity and consistency. It is something Linux still needs to figure out.