• GBU_28@lemm.ee
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    1 year ago

    On a recent trip we just went up to the youngest looking baggage worker, showed them, asked very nicely, and they walked back and found it. Tipped em 20 bucks for 5 minutes of effort. They were super nice.

    The airline was less than helpful, actively saying the bag was lost.

    • IphtashuFitz@lemmy.world
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      1 year ago

      Take photos of your luggage before checking them. That way you can show the employees exactly what they’re looking for.

    • Isoprenoid@programming.dev
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      1 year ago

      Tipped em 20 bucks

      So we’re paying an extra baggage fee now?

      The airline was less than helpful, actively saying the bag was lost.

      The young baggage worker is the airline. They are a representative of the company.

      • GBU_28@lemm.ee
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        1 year ago

        The employee was an airport employee, not a specific airline employee.

        I was under no obligation to tip, I didn’t mention money until he hustled, was very nice, and accomplished the task. I invented the idea of giving him money for his help, I was never prompted.

        A fee is not a tip. A fee is mandatory, and issued prior to service, a tip is optional.

        This guy saved a day of my vacation and I decided that fortunate exchange with him was worth 20 dollars at least, and he was thankful for the exchange.

        You have no clue what you are talking about.

          • GBU_28@lemm.ee
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            1 year ago

            Let’s cut to the chase:

            1. For the cost of my ticket, I expect my bag to get there when I do, no further changes required.

            2. We all acknowledge the industry is being shitty by not managing this problem.

            3. My anecdote regarding the utility of an air tag, and the nice exchange I had with a non affiliated airport employee highlights the issue, and doesn’t condone it.

            4. My choice to tip the employee was because he was very nice to me, and even technically subverted airport policy to specifically retrieve my bag. I appreciated him going out of his way, and possibly even carrying some risk for my benefit, not because I feel the value I tipped should be normally included for the service.

            Any point you are trying to make about the “system” the industry or me being a rube for giving money away doesn’t hold water.

            I’m capable of two thoughts at once:

            1. The industry is fucked up, and providing bad service to the customer.

            2. I found someone in the industry who isn’t benefiting from the corporate policy and practices in any way, they’re just a shift worker. I valued his attempt to provide good service, and I made my opinion and thanks known materially. This doesn’t mean I condone the industry habits.

            • Isoprenoid@programming.dev
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              1 year ago

              For the cost of my ticket, I expect my bag to get there when I do, no further changes required.

              No. That was the previous deal, the deal has been altered. You now have to pay an extra fee to ensure the bag gets to its destination, otherwise you roll the dice.

              This doesn’t mean I condone the industry habits.

              You enabled industry habits. Its the same reason why tipping in restaurants still exists, because people pay it. If the majority of people decided not to, then the culture of tipping would die out.

              technically subverted airport policy to specifically retrieve my bag. I appreciated him going out of his way, and possibly even carrying some risk for my benefit,

              This is enabling. Nothing has fundamentally changed with the current system, and there has been no feedback to the industry. So it will remain as it is.

              • GBU_28@lemm.ee
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                1 year ago

                When did I try to change the industry by interacting with the airPORT employee? I provided feedback via stern conversation with the airline rep, whatever little/nothing that does. I also strictly do not check a bag any more, so am no longer within that cost cycle.

                The airPORT employee is not in the cycle you are inventing in your head. He is entirely separate from it, and benefits nothing at all from the airLINE practices.

                The airPORT employee operated without any assumption of reward beyond a “thanks”, so his actions were free of financial feedback, because they were decided prior to knowledge of monetary incentive. Further the airLINE is not aware of, and did not profit from his action, so my tip did not 'enable" their practices, as the only information they digested from the exchange is my criticism of their failure.

                Read the room dude, you don’t always have to agree with the crowd, but you’re obviously wrong on this one, and I’m all done talking to you

                • Isoprenoid@programming.dev
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                  1 year ago

                  you’re obviously wrong on this one

                  Ah, true, I didn’t see that before. I should have just read what you wrote.

      • billwashere@lemmy.world
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        1 year ago

        Unfortunately this is like feeding a dog from the table to get them to go away. You’re essentially rewarding bad behavior.

        Unless there is ever an incentive to not lose your luggage or a punishment if they do the airlines will continually do this.

      • TheMightyCanuck@sh.itjust.works
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        1 year ago

        They tipped because they got an individual baggage handler to go find their specific bag for them…

        That wasn’t their job, they did it out of kindness. Kindness can deserve a tip. There was no obligation

      • GBU_28@lemm.ee
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        1 year ago

        We tipped under no obligation, the guy specially went out of his way for me, and I thought that was special.

        The guy literally salvaged a whole day of vacation for me

        • The_Ferry@lemmy.world
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          1 year ago

          And that is exactly the point of tipping, at least for me. It’s like a reward for extraordinary service

          • MyNameIsIgglePiggle@sh.itjust.works
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            1 year ago

            I don’t come from somewhere with a tipping culture, but if someone came to me with an airtag tracker and said hey can you get my bag, and my job is to get your bags, I would happily just do my job instead of thinking “fuck you” and start to fight.

            Shit I would even apologise for having lost it in the first place.

            It would not even occur to me that someone would tip, or I would be getting one.