9 months ago, Raivo OTP for iOS was sold to Mobime. Raivo was hailed highly in terms of privacy, but was dethroned to 2FAS Auth after that incident. Today, Raivo launched an update, and after updating all of my entries were completely wiped. I didn’t have a backup, but even if I did you now have to pay in order to import/export TOTP codes. No thank you.

If you haven’t already, create a backup right now for all of your 2FA apps, even if you think it won’t break.

  • Fake4000@lemmy.worldEnglish
    13·
    6 months ago

    You should be storing your 2fa seeds somewhere just in case an update isn’t able to import a backup. Makes it easy to shift to another app.

  • emptyfish@beehaw.org
    6·
    6 months ago

    Thank you for the heads up. Mine had already updated this morning. Not sure if you were able to get yours working but in case others are having problems the new update splash screen prompts you to select a subscription option. If you close that prompt it will ask to choose local/cloud storage and enter your master password. Once I did that all of my keys showed up.

    Having said all of that I will be switching out of this app as soon as I find a replacement. Totally fine if developers want to generate revenue by adding features or services (I pay for plenty of great apps) but this is a clear attempt to generate revenue quickly. Even a simple splash screen warning users this was coming would have demonstrated some confidence in the new ownership, but they have traded any confidence for a quick dollar.

    Edit: they have locked the zip export feature behind their paywall 🤬 I would rather spend all day manually moving codes than give these scammers a single dime

    • The 8232 Project@lemmy.mlOP
      2·
      6 months ago

      If you close that prompt it will ask to choose local/cloud storage and enter your master password. Once I did that all of my keys showed up.

      Sadly they didn’t show up for me. Best of luck exporting your codes o7

      Edit: I’ve been really happy with 2FAS as an alternative.

  • Possibly linux@lemmy.zipEnglish
    76·
    6 months ago

    Backups are good but this seems like a iOS type issue. Locked ecosystem with closed source apps designed to milk you.

    Fossdroid is they way

    • lemmyvore@feddit.nlEnglish
      4·
      6 months ago

      I’m all for open apps but you’d have the same problem on Android without root if the app chooses to keep its stuff in its private storage. It’s worth noting it’s not restricted to iOS.

      • Possibly linux@lemmy.zipEnglish
        32·
        6 months ago

        You really don’t. Android has F-droid which has lots of 2FA apps. These apps are community built so it is unlikely that you would have the same issue. However, you can still backup most of them just in case

  • Imprint9816@lemmy.dbzer0.comEnglish
    12·
    5 months ago

    The app was bought out 9 months ago by some mystery company, isn’t actually open source, and you have not switched or made backups? I’m sorry, this is as much a user error as an issue with Raivo.

    • TwilightKiddy@programming.dev
      91·
      6 months ago

      While Apple’s products indeed are a bit less than compatible with privacy, it does not mean the owner of such products can’t care about it. Maybe they just recenty got into it, or have to use their products for some Apple-only feature that is essential for them.