A while back, I sighed up for surfshark with the intention to refund my subscription soon after. I just needed it to access some information I thought was region lock. After I was finished I sent an email to surfshark asking for a refund.
I then received an email that I thought was a confirmation that I would be refined.
However, recently I got an email that my subscription could not be auto-renewed because my account lacked funds (I’m a broke college student).
Their reason for not canceling my account was that they actually wanted another confirmation that I wanted to get a refund.
Is this my fault for not checking back in? I thought it was clear that I didn’t want to stay with surfshark.
Refunds are supposed to be for faulty products or not meeting your expectations/needs. It sounds like the product did exactly what you wanted it to do, therefore even though allowed, claiming the refund is still a scummy move (all discussions regarding corporate profits e.t.c. aside). You should just cancel the subscription and not pay for any future months.