The in-person order taking is a much worse experience for the customer. Let me look at the damn menu board. It should not take any more time to prepare a meal than it takes for a car to progress from the order board to the window. I don’t see how them getting the order earlier (presumably the purpose of this) is helping in any way.
If you want chick fil a and value your time, the in store pickup is a much more efficient.
Exactly, the kitchen isn’t some quantum superimposed space that can be made bigger to accomodate more sandwiches per hour, it’s not a fucking TARDIS or something. No, you have a max amount per hour, and not a single restaurant in the fucking country cares that there is an upper limit on what they can make. Nope, you, the workers, just need to move faster! Nevermind the limitations of physics, this is fast food and you’re a bad person for not being faster!
This has gotten even worse with the advent of internet orders. Go to your local Dominos and you may walk in just at the right time to hear the people at the counter losing their minds because five 20-pizza orders came in within seconds of each other, and every single one of those orders is expecting their order in “10-20 mins” because that’s what it said on the website.
The person whose order came in last is going to be waiting nearly an hour for their pizzas. Whose fault is this? Dominos corporate.
I can tell you’ve never been in a Chick-Fil-A kitchen during lunch rush. That drive through is one of the most efficient in the industry and the BoH logistics are about as good as you can get. Most restaurants do over 200 cars per hour. They have significantly more employees making a much better wage than the industry average allowing them to meet the demand.
I fucking hate Chick-Fil-A for a lot of reasons, but you can at least be factual about your criticisms. Pizza isn’t even in the same league as other fast food, and is basically irrelevant. Low margin and low volume lead to most pizza places not having enough staff to handle a rush of orders.
I have the advantage of having worked on the corporate side of a lot of different restaurants, so I have a lot of behind the scenes knowledge. I have nearly 20 years combined experience between Pizza Hut, Wendy’s, and now Chick-Fil-A. That’s probably why I don’t eat fast food anymore.
The in-person order taking is a much worse experience for the customer. Let me look at the damn menu board. It should not take any more time to prepare a meal than it takes for a car to progress from the order board to the window. I don’t see how them getting the order earlier (presumably the purpose of this) is helping in any way.
If you want chick fil a and value your time, the in store pickup is a much more efficient.
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Exactly, the kitchen isn’t some quantum superimposed space that can be made bigger to accomodate more sandwiches per hour, it’s not a fucking TARDIS or something. No, you have a max amount per hour, and not a single restaurant in the fucking country cares that there is an upper limit on what they can make. Nope, you, the workers, just need to move faster! Nevermind the limitations of physics, this is fast food and you’re a bad person for not being faster!
This has gotten even worse with the advent of internet orders. Go to your local Dominos and you may walk in just at the right time to hear the people at the counter losing their minds because five 20-pizza orders came in within seconds of each other, and every single one of those orders is expecting their order in “10-20 mins” because that’s what it said on the website.
The person whose order came in last is going to be waiting nearly an hour for their pizzas. Whose fault is this? Dominos corporate.
I can tell you’ve never been in a Chick-Fil-A kitchen during lunch rush. That drive through is one of the most efficient in the industry and the BoH logistics are about as good as you can get. Most restaurants do over 200 cars per hour. They have significantly more employees making a much better wage than the industry average allowing them to meet the demand.
I fucking hate Chick-Fil-A for a lot of reasons, but you can at least be factual about your criticisms. Pizza isn’t even in the same league as other fast food, and is basically irrelevant. Low margin and low volume lead to most pizza places not having enough staff to handle a rush of orders.
I have the advantage of having worked on the corporate side of a lot of different restaurants, so I have a lot of behind the scenes knowledge. I have nearly 20 years combined experience between Pizza Hut, Wendy’s, and now Chick-Fil-A. That’s probably why I don’t eat fast food anymore.
Huh? They have staged ordering and pickup. So the pickup is not a bottleneck.
In-store pickup, lol. The places by me are always so busy that there’s nowhere to park.