Reflecting on my first year running solely Linux (as opposed to dual-booting), I think that this culture comes from the fact that, on Linux, problems can more often than not be solved. If not solved, then at least understood. When you want to change something on Windows, or something breaks, you have far less room to maneuver.
When I was a Windows user, I’d barely ever submitted a bug report for anything, in spite of being very tech-literate. It felt hopeless, as my entire experience with the OS was that if a fix would come, it’d have to be done by someone else.
Linux treating its users like adults, produces users who are more confident and more willing to contribute.
Android bugs go to the maintainers of that specific device or of the custom ROM installed on it.
Using the unaltered version that was installed on the device when you bought it? Reports go to the manufacturer usually.
Unless it’s a carrier branded version, like a Verizon or Tracfone provided phone, in which case bug reports go to them. But frankly, don’t bother, and for the love of all things holy spend a little more money and stop buying carrier branded phones.
For custom ROMs, bug reports go to wherever the maintainers of that ROM ask bug reports be submitted. Usually Git, XDA forums, their website, or their Discord/Telegram channel. And fuck that last one, because hiding bug reports and other information in non-indexed places like Discord is making this more difficult for everyone.
You can do the exact same thing in Windows, just think of the SysInternals Suite and its power. It’s just that people on Linux expect problems, while the overwhelming majority of people on Windows/MacOS is using their device expecting it to work and if it doesn’t they go do something else or buy another device.
Also this completely untrue notion that you cannot fix Windows or play around with its internals is very prevalent, to the point that it’s a meme, so people don’t even try.
But I have to fight the stupid OS to give me useful information. I have to install 3^(rd) party stuff. By default you only get this useless error reporting tool. Even if you report an error your likely to never hear from anyone and the chance of the error being fixed is virtually nonexistent.
On Linux the necessary information is usually readily available. The worst offender in my experience is Steam itself. You can get logs from games fairy easily. But if Steam misbehaves things can get more complicated.
I found bugs in Windows server products all the time, and there was no way of reporting them. If you opened a ticket (by paying, of course), they would never admit it was a bug. Half the time I got the impression I was the only person in the world that every encountered said issue, and that what I was doing was complete edge-case. Which was bullshit, I would investigate and find dozens of references (which never got resolved) because it was pretty much the only way to use X product feature.
Microsoft QA and support is utter trash. You can get better support in Linux on damn near anything by some rando on IRC or the specific product forum, or, gods forbid, Reddit. There is an almost 100% chance you can fix anything on Linux if you look hard enough, even if you have to go dig through the code. Nothing like that happens in the Windows ecosystem.
Also, the types of information you find are very different. On windows, you’ll find various forum posts about your problem, and some proposed solutions. Usually, nobody seems to know exactly what’s causing the problem, and that’s why the solutions are a bit random. Same goes for iOS related problems too.
On Linux, you might not need forum posts, because sometimes the error messages tells you what’s wrong and how to fix it. If that’s not the case, you’ll find posts about your problem, and usually there’s someone who explains what’s broken and what are the commands to fix it.
There’s none of that guesswork about trying 7 unrelated things to see if any of them magically solve your problem. It’s straight to the point. Your problem is caused by that setting over there, and here’s how to change it.
When it comes to closed-source software developed opaquely by for-profit corporations, particularly the huge, monolithic ones like Microsoft, I generally have the attitude that, if I do discover a problem:
They won’t take my detailed report
If they do take my report, it goes straight into a shredder bin (or a massive queue where low priority problems go to die, which may as well be the same thing)
If they do read my report, then it’s likely something they already are aware of
If they don’t know about it somehow, the issue is probably so low-priority and niche that it wouldn’t escape the backlog anyway
Probably not nearly as bleak as I make it out. But when you can’t see the process, how can you tell?
With open source projects, these things can all still happen, but at least the process is more transparent. You can see exactly where your issue is, and what’s been done to it so far, if anything. Other users can discover and vouch for your problem. And if the dev team takes pull requests, and you are willing, able, and permitted to contribute, you can make the fix yourself.
Is it even possible to report bugs to Microsoft without paid support? I always come across that Windows community forum where every solution to a problem is to update drivers, run sfc /scannow, etc. I doubt anybody on that forum can relay problems to Microsoft staff.
The Feedback Hub was introduced to fix this gap in user reports for Windows. Microsoft does actively monitor this. They respond when necessary, merge topics, deny or approve bugs/suggestions, etc. For their software, such as Terminal or VS Code, you can use GitHub issues.
Keep in mind, like most companies, Microsoft has guidelines on what employees can say when responding to any user feedback. This is why we typically see a lot of copy and paste. When it is more than that, wording is selective and you may not get more than one or two responses in total.
Reflecting on my first year running solely Linux (as opposed to dual-booting), I think that this culture comes from the fact that, on Linux, problems can more often than not be solved. If not solved, then at least understood. When you want to change something on Windows, or something breaks, you have far less room to maneuver.
When I was a Windows user, I’d barely ever submitted a bug report for anything, in spite of being very tech-literate. It felt hopeless, as my entire experience with the OS was that if a fix would come, it’d have to be done by someone else.
Linux treating its users like adults, produces users who are more confident and more willing to contribute.
This is true. I also dont even know how to report actual Android bugs. On Windows its true, its simply a big “f you”
Android bugs go to the maintainers of that specific device or of the custom ROM installed on it.
Using the unaltered version that was installed on the device when you bought it? Reports go to the manufacturer usually.
Unless it’s a carrier branded version, like a Verizon or Tracfone provided phone, in which case bug reports go to them. But frankly, don’t bother, and for the love of all things holy spend a little more money and stop buying carrier branded phones.
For custom ROMs, bug reports go to wherever the maintainers of that ROM ask bug reports be submitted. Usually Git, XDA forums, their website, or their Discord/Telegram channel. And fuck that last one, because hiding bug reports and other information in non-indexed places like Discord is making this more difficult for everyone.
GrapheneOS, basically AOSP for the bugs of concern. So no, the reports would go upstream to Google I guess.
Btw not everyone lives in the US ;D
You can do the exact same thing in Windows, just think of the SysInternals Suite and its power. It’s just that people on Linux expect problems, while the overwhelming majority of people on Windows/MacOS is using their device expecting it to work and if it doesn’t they go do something else or buy another device.
Also this completely untrue notion that you cannot fix Windows or play around with its internals is very prevalent, to the point that it’s a meme, so people don’t even try.
But I have to fight the stupid OS to give me useful information. I have to install 3^(rd) party stuff. By default you only get this useless error reporting tool. Even if you report an error your likely to never hear from anyone and the chance of the error being fixed is virtually nonexistent.
On Linux the necessary information is usually readily available. The worst offender in my experience is Steam itself. You can get logs from games fairy easily. But if Steam misbehaves things can get more complicated.
I found bugs in Windows server products all the time, and there was no way of reporting them. If you opened a ticket (by paying, of course), they would never admit it was a bug. Half the time I got the impression I was the only person in the world that every encountered said issue, and that what I was doing was complete edge-case. Which was bullshit, I would investigate and find dozens of references (which never got resolved) because it was pretty much the only way to use X product feature.
Microsoft QA and support is utter trash. You can get better support in Linux on damn near anything by some rando on IRC or the specific product forum, or, gods forbid, Reddit. There is an almost 100% chance you can fix anything on Linux if you look hard enough, even if you have to go dig through the code. Nothing like that happens in the Windows ecosystem.
Also, the types of information you find are very different. On windows, you’ll find various forum posts about your problem, and some proposed solutions. Usually, nobody seems to know exactly what’s causing the problem, and that’s why the solutions are a bit random. Same goes for iOS related problems too.
On Linux, you might not need forum posts, because sometimes the error messages tells you what’s wrong and how to fix it. If that’s not the case, you’ll find posts about your problem, and usually there’s someone who explains what’s broken and what are the commands to fix it.
There’s none of that guesswork about trying 7 unrelated things to see if any of them magically solve your problem. It’s straight to the point. Your problem is caused by that setting over there, and here’s how to change it.
When it comes to closed-source software developed opaquely by for-profit corporations, particularly the huge, monolithic ones like Microsoft, I generally have the attitude that, if I do discover a problem:
Probably not nearly as bleak as I make it out. But when you can’t see the process, how can you tell?
With open source projects, these things can all still happen, but at least the process is more transparent. You can see exactly where your issue is, and what’s been done to it so far, if anything. Other users can discover and vouch for your problem. And if the dev team takes pull requests, and you are willing, able, and permitted to contribute, you can make the fix yourself.
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Is it even possible to report bugs to Microsoft without paid support? I always come across that Windows community forum where every solution to a problem is to update drivers, run
sfc /scannow, etc. I doubt anybody on that forum can relay problems to Microsoft staff.The Feedback Hub was introduced to fix this gap in user reports for Windows. Microsoft does actively monitor this. They respond when necessary, merge topics, deny or approve bugs/suggestions, etc. For their software, such as Terminal or VS Code, you can use GitHub issues.
Keep in mind, like most companies, Microsoft has guidelines on what employees can say when responding to any user feedback. This is why we typically see a lot of copy and paste. When it is more than that, wording is selective and you may not get more than one or two responses in total.
I know of at least one employee on Reddit who participates every so often. https://www.reddit.com/user/jenmsft/