I have a Framework (@framework) 13 laptop and I love it. HOWEVER @SecritLyfe spent a big chunk of $$ on a Framework 16 and it has been a complete disaster. Long story short, it’s been OOS since mid-June.
Finally got it back from service today and IT STILL DOESN’T WORK.
I cannot recommend them anymore. Glad mine is OK and hope it never breaks.
Buy a used eBay Dell for 1/8 the cost and just expect to replace it annually. Its a better deal.
Have an actual link to the issues the guy is having? Details?
This feels… Fear mongery… without details.
Crap happens to every product, and support should take care of you in most cases.
It’s sad to hear, if true. I love my framework.
Likewise. Really hard to make a judgement without a lot more information.
Our experience has been good. We have both a 13 and a 16, and they’ve done well in less than ideal conditions. Both AMDs, had the 13 since 23 and the 16 since 24. Had to open up one to adjust a cable for a flicker problem, and there was a driver issue for a bit with the wifi but that was on the OS side.
Honestly I’ve been pretty impressed, but we haven’t had to RMA anything so I can’t speak to the support experience if something happens during the warranty period.
The only problem I had was on day one, the Wi-Fi cables weren’t routed properly around the hinge. I mean they were close, just a little out of place, enough to make the bezel not sit right. And it wasn’t obvious how to they were supposed to go, me having never seen it before. But a little fiddling and I was up and running in minutes 🤷♂️ so I can’t complain.
@beastlykings “The guy” is me.
I haven’t bothered with a blow by blow chronicle of the issues. My biggest issues are
- It broke. (Shit happens)
- Spent ~2 weeks going back & forth with “try this” via email.
- Finally cleared to send for service. No communication from service center. Gone for a month.
- It’s back and still not working, with a new problem.
Sent another email and am awaiting their reply. Frustrating.
Not giving a blow by blow is your choice. And I’m sorry you’re having trouble, honestly.
I’m just trying to explain why this community doesn’t seem to be rallying behind you. It’s hard without details.
People aren’t very trusting these days, and for good reason, unfortunately
@beastlykings Not looking for a rally, just venting into the void. Although I am old enough to remember the days when calling a company out online would often get a personal response and quick resolution.
That’s fair. Personally I feel better when I’m having a bad time with something, and others agree that it sucks 🤷♂️
Yeah some companies have a really good online presence. Lemmy isn’t exactly the paragon of “online” for the average person or company though. Have you tried their official forums? Lots of knowledgeable people over there, and the company workers hang out there too, occasionally.
@mack505 @framework @SecritLyfe Please dont scare me!!!.
I have a FW laptop 16 since february and I have to say that I am really happy with it. The only bad point is that the 180W charger stopped working, but after a couple of mails and photos with the support service, a new charger is on the way.@Galle43 @framework @SecritLyfe They email me back at least. Went though about a week of “try this, try that” before insisting that they take it back for service. It disappeared into the service center for a month, then reappeared today STILL NOT FIXED.
But my 13 is great, and they’re nice.
Wait what’s going on here, is my app just not rendering things right? Are you posting for them? Why is it from their pov lol
@mack505 @framework @SecritLyfe OMG!!. Sorry man, It has to be a PITA after spending so much money. I am crossing fingers with mine, at the moment I am more than happy with him.
@Galle43 @framework @SecritLyfe Will see how they respond to my latest frustrated email.
Mind sharing? It would be nice to know what those support interactions are like in case others here (including myself) ever have to deal with them.
I also have some laptop repair experience, and am probably not the only one here that does. Maybe we can suggest something that gets you up and running more quickly than another round trip to the repair center?
