Linux at least gives us useful logging and the software packages have documentation that is accessible without paying for a Microsoft Support contract.
The Linux community support can actually fix your problems without boilerplate copypasta and doesn’t cost anything but you’ll get the customer service that you pay for.
Mate, don’t take it the wrong way, but you’re living in a fantasy world if you think an average user has any semblance of idea as to where logs are or how to read them.
The Linux community support can actually fix your problems without boilerplate copypasta
LOL, nice one! :D
I’ve read “just recompile the kernel” together with “just switch to [distro_x]” more times than I can count to… :D
I’m not talking about the average user. I’m talking about how the software is useful to me and other people like me.
The average user needs to be coached on how to double click or to open a PDF. Holding a conversation about any software or technical topic from the point of view of an average user is a fools errand.
I’ve read “just recompile the kernel” together with “just switch to [distro_x]” more times than I can count to… :D
Sure, ignorant people exist. If someone posts about a Windows problem they get the same generic advice as well.
The difference is that even given access to an expert, in Windows you’re limited in how much information that you can get about the problem. If you’re lucky you get an error message that matches an article in a knowledge base which will contain some rote process that allegedly solves the problem. You usually don’t get logs and you have no ability to debug (because the source code is proprietary). If that fails you can open a support ticket and hope, eventually, that someone competent can solve your problem.
Given access to an expert in Linux, you can trace the problem down to a specific line of code in a specific library and know the name and email of the person who wrote it.
In both cases, if an average user was involved they’d immediately give up and post on Reddit about how their computer is dumb.
Linux at least gives us useful logging and the software packages have documentation that is accessible without paying for a Microsoft Support contract.
The Linux community support can actually fix your problems without boilerplate copypasta and doesn’t cost anything but you’ll get the customer service that you pay for.
Mate, don’t take it the wrong way, but you’re living in a fantasy world if you think an average user has any semblance of idea as to where logs are or how to read them.
LOL, nice one! :D
I’ve read “just recompile the kernel” together with “just switch to [distro_x]” more times than I can count to… :D
I’m not talking about the average user. I’m talking about how the software is useful to me and other people like me.
The average user needs to be coached on how to double click or to open a PDF. Holding a conversation about any software or technical topic from the point of view of an average user is a fools errand.
Sure, ignorant people exist. If someone posts about a Windows problem they get the same generic advice as well.
The difference is that even given access to an expert, in Windows you’re limited in how much information that you can get about the problem. If you’re lucky you get an error message that matches an article in a knowledge base which will contain some rote process that allegedly solves the problem. You usually don’t get logs and you have no ability to debug (because the source code is proprietary). If that fails you can open a support ticket and hope, eventually, that someone competent can solve your problem.
Given access to an expert in Linux, you can trace the problem down to a specific line of code in a specific library and know the name and email of the person who wrote it.
In both cases, if an average user was involved they’d immediately give up and post on Reddit about how their computer is dumb.