(Business people) speaking a language familiar and dear to them. Its portentous nouns and verbs invest ordinary events with high adventure; executives walk among toner cartridges, caparisoned like knights. We should tolerate them - every person of spirit wants to ride a white horse. -William Strunk Jr. (The Elements of Style)
Answering the phone:
“Yes, this is Glenn from very important global company, how may I help you? Okay, thank you for calling. I will need to check that with our local team in Barcelona. Oh, you know Anthony? Terrific guy. I’ll get right back to you on that. If you have any more specific enquiries for our Barcelona team, you can contact them by logging into the web portal. Remember to check your email for the verification of your user registration which you will need to logon to our excellent online support service. Can I help you with anything else today, sir? Have a pleasant day.”
Turning to manager.
“We need to fire Anthony. Yes some dude called Anthony in Barcelona is causing customer contact. How am I supposed to make the daily EBITDA reports on time when my phone is ringing constantly?!”